Frequently Asked Questions

Do you post world wide?

Yes we do. We are situated in the U.K. and we post to all countries.

Can I pay by cheque?

Yes you can. Refer to ordering information link at the bottom of the page.

Can I pay by Credit Card or Paypal?

Yes you can. Refer to ordering information link at the bottom of the page and that will tell you how to use the shopping cart.

Can I pay using American Express?

Yes you can using Paypal only. When you go through to the shopping payment options click Paypal and enter your details.

Discreet Packaging?

All of our orders are sent in discreet packaging. Always a plain envelope. There is no reference to the website www.clit-jewellery.com featured on the envelope. The return address showing is Roger Garrett followed by our address.

What are your shipping costs?

In the U.K. £3.99. Anywhere else in the World £5.50.

Unsure if we received your order?

Whenever you place an order with us, a confirmation email is sent to you with details of the order you have made. If you did not receive one it is possible it may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation emails have appeared there. If in doubt as to the status of your order please email us.

How much does the jewellery cost in my currency?

We sell in British Pounds. If your currency is not pounds a currency converter is available on this page. XE.com Universal Currency Converter to find out the cost in your currency.

How do I clean my Jewellery?

Yes it is possible to clean the jewellery. Sometimes silver jewellery will lose its sheen due to sulfides which is air pollution or by body lotions. Simply use a little bit of soap rub over the jewellery and run under warm water, dry off with a soft cloth. Straight away you will see the sparkle of the silver like brand new. If looked after it hold its sparkling sheen for years to come. Or you can purchase an anti tarnish cleaning cloth for silver. Found in most department stores.

Gold does not tarnish but it may lose its sheen due to body lotions, hair spray, etc. Like silver simply rinse under warm water with soap and dry off with a soft cloth. When you are not wearing your jewellery, keep it in a jewellery box or your jewellery bag provided to protect it.

My order has not arrived, what should I do?

Please note all our jewellery is hand made. Please allow up to 28 working days for delivery. All orders are sent registered. You will normally receive your order within 2 to 3 weeks. If your order is slightly delayed, you can email us for assistance.

How to contact us?

To contact us send an email on our CONTACT FORM with your enquiry. We endeavour to answer all emails within 48 hours. Generally sooner, just depending on the amount of mail we are receiving. We do not advertise our phone number or address online due to a few obscene callers. Genuine enquires are quite welcome to request them by email.

Enjoy Shopping 24 hours a day.